FAQ

What is 14k Gold Fill?
14k gold fill is a genuine layer of gold permanently bonded onto its base metal with heat and pressure. The bond produced is a permanent one. It is far superior to gold plating, has much more value, and the finish can last many years if cared for.

Can Gold Filled jewelry be worn in the shower or while working out?
Yes! Gold Filled jewelry wears just like full gold jewelry! Over time, it will get dirty, so make sure to polish it with the professional grade polishing cloth included with your order! If you need to stock up on extra polishing cloths for your customers, you can find them here.

Where is my order?
It's coming! Check your shipment notification email for tracking details. If you haven't received a shipment notification email, your order is still being processed. Wholesale processing times usually range between 5-10 business days.   

My package has been delayed! Can you help speed things along?
The fastest way to resolve delivery issues is to contact USPS directly. Weather, holidays and other unavoidable delays can't be helped, but USPS's representatives can assist in other circumstances.

Do you ship internationally?
We are currently only shipping internationally to Canada. International customers, please keep in mind that you are responsible for any additional customs fees. These are not included in our shipping prices.

What if I would like to return my order? 
Please review our Wholesale Terms + Conditions for all return/exchange information.